Returns & Exchanges

At ONWOW, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return under the conditions described below.

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Customers may request a return within 14 days after receiving the order.

To be eligible for a return, the item must:

Items that do not meet these conditions may not be accepted.

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Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

Return shipping fees may vary depending on the destination country, shipping carrier and package weight. Our customer care team will provide the appropriate return instructions once your request has been reviewed.

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The following items cannot be returned or refunded:

These items are considered final sale.

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To request a return, please contact us at:

contact@onwowparis.com

Please include:

Once your request is approved, we will provide instructions for returning the item.

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After receiving and inspecting the returned item, we will notify you if the refund is approved.

If approved, the refund will be issued to the original payment method.

Please note:

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At this time, ONWOW does not offer direct exchanges.

If you would like a different size or item, we recommend returning the original product (if eligible) and placing a new order.

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If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:

Please include photos of the issue so we can assist you as quickly as possible.