Shipping Policy
At ONWOW, every piece is inspired by the energy of Paris and designed to capture the spirit of the city.
All orders are prepared and shipped from Paris, France.
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1. Order Processing
Orders are typically processed and shipped within 1–3 business days after payment confirmation.
During busy periods (sales, holidays, or product launches), processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with a tracking number.
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2. Shipping Destinations
ONWOW ships to most countries worldwide.
Main shipping regions include:
• France
• European Union
• United States
• Canada
• United Kingdom
• Middle East
• Rest of the world
If your country is not available at checkout, please contact us.
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3. Estimated Delivery Times
Delivery times depend on the destination.
Average delivery times:
France
2–4 business days
European Union
3–7 business days
United States & Canada
5–10 business days
Rest of the world
7–15 business days
These delivery times are estimates and may vary depending on the carrier or customs procedures.
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4. Shipping Costs
Shipping costs are calculated automatically at checkout based on:
• destination country
• package weight
• selected shipping method
Free shipping promotions may be offered during special events or campaigns.
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5. Customs Duties and Taxes
International orders may be subject to import duties, taxes, or customs fees depending on the destination country.
These charges are the responsibility of the customer and are not controlled by ONWOW.
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6. Order Tracking
Once your order has been shipped, you will receive a tracking number that allows you to monitor the delivery status.
If you do not receive the shipping confirmation email, please check your spam folder or contact us.
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7. Shipping Address
Please make sure your shipping address is correct and complete before placing your order.
ONWOW cannot be held responsible for lost or delayed packages due to incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address, reshipping costs will be the responsibility of the customer.
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8. Delivered Packages
If the carrier indicates that the package has been successfully delivered to the provided address, ONWOW cannot be held responsible for lost or stolen packages after delivery.
We recommend checking with neighbors or your local postal service.
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9. Shipping Delays
ONWOW is not responsible for delays caused by:
• shipping carriers
• customs procedures
• weather conditions
• or other circumstances beyond our control
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10. Refused or Unclaimed Packages
If a package is refused or unclaimed by the customer and returned to us, return shipping costs and any additional fees may be deducted from the refund.
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11. Address Changes
Requests to modify the shipping address must be made before the order has been shipped.
Once the package has been dispatched, it is generally no longer possible to change the delivery address.
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12. Order Security
ONWOW reserves the right to delay or cancel an order if fraud or incorrect payment information is suspected.
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Contact
If you have any questions regarding your order or shipping:
📧 contact@onwowparis.com
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The ONWOW Spirit
Every ONWOW product is designed in Paris and shipped from the French capital.
From the streets of Paris to wherever you are in the world — your order carries the spirit of ONWOW.