Terms of sale
These Terms and Conditions of Sale govern all purchases made through the ONWOW website.
By placing an order on this website, the customer agrees to be bound by these Terms and Conditions.
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1. Company Information
This website is operated by:
ONWOW
Simplified Joint-Stock Company (SAS)
Share capital: €1,000
Registered office:
78 Avenue des Champs-Élysées
75008 Paris
France
Company Registration Number (SIREN): 982 927 428
SIRET: 982 927 428 00010
VAT Number:
FR47982927428
Contact email:
contact@onwowparis.com
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2. Products
ONWOW offers ready-to-wear clothing, including but not limited to:
• T-shirts
• Sweatshirts
• Hoodies
Product images and descriptions are presented as accurately as possible. However, slight variations may occur.
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3. Pricing
All prices displayed on the website are expressed in euros (€).
Prices are VAT included (TTC) and include the applicable French VAT.
For international orders, import duties, taxes, or customs fees may apply depending on the destination country. These charges are the responsibility of the customer.
ONWOW reserves the right to modify prices at any time. The price applied will be the one displayed at the time of purchase.
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4. Orders
Any order placed on the website constitutes an offer to purchase.
ONWOW reserves the right to refuse or cancel any order, including but not limited to the following situations:
• suspected fraud
• incorrect or incomplete information
• payment issues
• product unavailability
ONWOW may also request additional verification before accepting an order.
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5. Payment
Payments can be made using the following methods:
• credit or debit cards (Visa, Mastercard, etc.)
• Apple Pay
• PayPal
• other payment methods offered through Shopify
All transactions are processed through secure payment systems provided by Shopify and its partners.
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6. Shipping
Orders are shipped from Paris, France.
Delivery times are provided as estimates and may vary depending on:
• the shipping carrier
• customs procedures
• logistical conditions
For more information, please refer to our Shipping Policy available on the website.
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7. Right of Withdrawal and Returns
In accordance with European regulations, customers have 14 days after receiving their order to request a return.
Return conditions:
• item must be unworn
• item must be unwashed
• item must be in its original condition
• original tags must still be attached
Return shipping costs are the responsibility of the customer.
ONWOW reserves the right to refuse any return that does not meet these conditions.
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8. Sale Items
Items purchased during sales or promotions are considered final sale and cannot be returned or refunded.
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9. Refunds
Once the returned product has been received and inspected, a refund may be issued using the original payment method.
Original shipping costs are non-refundable, except in cases where the error is attributable to ONWOW.
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10. Delivered Packages
If the shipping carrier confirms that the package has been delivered to the address provided by the customer, ONWOW cannot be held responsible for lost or stolen packages after delivery.
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11. Chargebacks and Disputes
In the event of any issue with an order, customers agree to contact ONWOW before initiating any chargeback or dispute with their bank or payment provider.
Abusive disputes may result in restrictions on future purchases.
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12. Liability
ONWOW shall not be held responsible for damages resulting from improper use of the products.
ONWOW shall not be liable for delays or failures caused by:
• shipping carriers
• customs procedures
• force majeure
• circumstances beyond its control
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13. Intellectual Property
All content on the ONWOW website, including but not limited to:
• logos
• designs
• images
• photographs
• text
is protected by intellectual property laws.
Any reproduction, use, or distribution without prior written authorization is strictly prohibited.
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14. Governing Law
These Terms and Conditions of Sale are governed by French law.
Any dispute relating to these Terms shall fall under the jurisdiction of the French courts.
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15. Contact
For any questions regarding your order:
contact@onwowparis.com